Overview
This Support Policy explains our payment processing, the relationship between Djangify and this site, and how to get help with anything purchased here.
Payment Processing
Pen And I Publishing is hosted on Djangify, a platform that operates multiple independent websites and shops. When you make a purchase here, the payment is processed through Djangify, so a charge from "Djangify" on your card statement is normal and confirms your payment was successful.
- All payments are securely processed through Stripe
- Receipts and invoices are issued under the Djangify business name
- This does not affect what you purchased or from whom
Support Options
For the fastest support:
- Check the documentation and FAQs on this site first
- Email the site administrator directly at admin@penandipublishing.co.uk
- You may also CC djangify@djangify.com on any support request
Our goal is to respond to all support inquiries within 48 hours during business days.
Contact Information
For general inquiries: admin@penandipublishing.co.uk